TERMS & CONDITIONS


 

PRICING AND SHIPPING

Prices shown on the website include 20% UK VAT. Shipping costs are added to certain items during the checkout process and are based on order weight (it costs Golfing Links more to send heavier items) and your location. If you want to know the shipping/postage cost before ordering, contact Golfing Links Org on:

 

ORDERING AND PAYMENT

On receiving your order, we will send you an email confirming receipt of the order, and containing your purchase details.

Credit card payments are processed securely by PayPal one click option and there is also a Bank Transfer Option.

 

WHEN IS MY ORDER SENT?

Goods will be sent out within 2 working days. If the goods are not in stock we will give 3 to 4 working days, if this is the case we will contact you by email with an estimated delivery time. Please ensure you provide a valid email address at the point of order in the event that updates are necessary. If we are then unable to provide all or part of the order within the estimated delivery time given you will be notified by a further email.

Our preferred Carrier is UPS Tracked Next Day Service. On occasions it may be sent via Royal Mail First Class post.

Please be aware that First Class post does not guarantee next day delivery.

 

QUALITY OF GOODS RETURNED

Our objective is to have our customers fully satisfied with the service they receive and with the items that we supply. If the goods are faulty or not what you ordered, we will be happy to rectify this.

With details so we can arrange for a replacement or a refund to be organized.

 

UK CONSUMER PROTECTION REGULATIONS 

In law, you have a separate right of cancellation during a “cooling off” period. If you wish to cancel an order for whatever reason, you have seven clear working days after delivery to let us know. We will refund you on return of goods. You must return the goods to us at your own expense and take care of the goods whilst they are in your care. We recommend that you use a Recorded Delivery service to return goods. All goods must be in a resalable condition.

 

REFUNDS

When we refund a credit card payment, the amount to be refunded will be credited to the original credit card account. Order Enquiries if you have any queries on products, or wish to chase up an order – Please contact Golfing Links Org on:

 

PRIVACY AND DATA PROTECTION

Golfing Links Organisation will not, under any circumstances, pass on any details to a third party without the customer’s permission. We only store customer details and we will only use the details that we collect about you in accordance with the requirements of the UK Data Protection Act 1998

We are committed to protecting your privacy. We collect information about you for 2 reasons: firstly, to process your order and, secondly, to provide you with the best possible service. We may email you future offers, where you will then have the option to unsubscribe.

The type of information we will collect about you includes: Your name, address, phone number and email. Credit/debit cards are processed by PayPal and we do not store card numbers. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by email. If you find any inaccuracies we will delete or correct it promptly. If you have any questions/comments about privacy, contact Golfing Links Org on:

 

RETENTION OF TITLE

All goods remain the property of Golfing Links Organisation until you have paid for them in full.

 

COMPLAINTS

We hope that you will never need to use this section, but should you have any cause for complaint, your first step is to contact Golfing Links Org by either

  • Calling 07843295805
  • Email – customerservice@golfinglinks.org  
  • Letter – write to us setting out the problem, and we will do our best to resolve the situation to the satisfaction of all concerned.

Any complaint will be answered same day if possible, but certainly within 3 working days. We also welcome comments on our service – we want to understand if you have any frustrations or problems, so we can make the appropriate changes to our process or personnel.

 

LEGAL TERMS

These terms and conditions, your order and payment, and the delivery of the goods you order form the basis of a contract under the laws of Scotland between you, the customer, and Golfing Links Organisation. These terms and conditions in no way affect your statutory rights.